Articles on: Pre-Sales

How to get in touch with you and how does support team react?

Our support team is divided into different branches in order to separate problems by their types and solve them faster than traditional methods.

Unlike our competitors, we don't gather the team members into a single department. So, aren't forced to try to find the right people by yourselves.

For example, if you face with a technical problem, the "Developer team" will get in touch with you.

If you need to get your invoice of your order for some reasons, you will directly be routed to the "Billing department".

All these separations and branching are managed by a well-designed "SPYERA BOT"

Our bot will guide you step-by-step. All you need to do is to provide the required information when bot asked it from you.

Notice that "live chat" is more efficient than email conversations.


Always use the same email address to contact us. Thus, we can easily find your older requests and be updated towards your interests.
Don't duplicate your requests. This makes jobs harder than you think.
Be patient, you will always find a solution to your problem or an answer to your question.
Be clear about your questions and problems. Always provide the error messages and helpful detail to the agents before they asked.

Updated on: 12/06/2021

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