Question 1

How do I install SPYERA?

Accepted Answer

Installation is made directly to the target device (the device you wish to spy on). You don't install anything to your device at all.

You need to have the target device physically in your hand for about 5 minutes.

||| Remotely installation is not possible!

Installation is simple. You simply open up a web page on the target device and enter your code to download.

We provide step by step user-manual with screenshots for every step. You will receive user-manual, download URL, username, password and Activation Code after purchase.

To give you the idea about installation, this is a quick 5 steps of installing. Please note that the actual guide is very detailed and has screenshots for all steps.

Here is the step by step basic guide about installation.

|| Please note that detailed guide with screenshots is available in your web account after purchase. To access detailed guide login to your web account and click the HELP section.

After a successful purchase, you will receive a welcome email. Your welcome email contains your login credential and web account login URL.
Login to your web account.
Click HELP section on the left upper. If you are using a mobile phone or small screen devices there will be menu toggle. Click the toggle and menu will dropdown. On the menu click HELP section. See this screenshot

Question 2

What is jailbreak and how to do it?

Accepted Answer

Jailbreaking is a process used on iPhone and iPad devices which allow users to download additional applications, extensions, and themes that are unavailable through the official Apple-controlled App Store.

A jailbroken iPhone & iPad can still use the App Store, iTunes, and other normal functions such as making telephone calls.

Jailbreaking will automatically add the application called "Cydia" to your iPhone & iPad, which will be used to install SPYERA.

| Both the Cydia icon and the SPYERA icon may be hidden at the end of the installation process if desired.

||| Jailbreaking is required on all iPhone and iPad models in order to install SPYERA.

Jailbreaking tools are FREE and vary depending on iOS and iPhone model. First, you will want to know the iPhone's iOS version. This information can be found by selecting Settings -> General -> About. The iPhone's iOS can be found next to "Version".

|| Jailbreaking and Unlocking are two very different things. Unlocking is not required either for jailbreaking or for installing SPYERA.

You can search online for numerous sites with tutorials that can assist you with the jailbreak process.

Jailbreaking tools are FREE, you don't need to pay anything.

Is Jailbreaking Legal?

Yes. Both jailbreaking and unlocking (different things) have always been legal, but on July 26, 2010, the US Government officially clarified the issue through DMCA legislation stating that jailbreaking and unlocking iPhones, rooting of Android phones and ripp

Question 3

What is root and how to do it?

Accepted Answer

Rooting is the process of allowing users of smartphones, tablets and other devices running the Android mobile operating system to attain privileged control (known as root access) over various Android subsystems.

Rooting is often performed to overcome limitations that carriers and hardware manufacturers put on some devices. Thus, rooting gives the ability (or permission) to alter or replace system applications and settings, run specialized applications ("apps") that require administrator-level permissions, or perform other operations that are otherwise inaccessible to a normal Android user.

Do I need rooting the target device for using SPYERA?

|| No, the root is NOT required!

SPYERA can be installed on any Android device running on a compatible OS version. Please check the compatibility page for supported OS versions. We recommend rooted devices as some features will not work on not-rooted phones.

What features are available for Non-Rooted Devices?

Please follow the method below to find features that need root permission

Go to spyera.com/features All features will be listed by default.
On this page, all available features will be listed by default.
Explore features by clicking on a platform

In the platform menu, you will see two options for Android devices.

Android Phones = Click to see all available features for non-rooted Android.
Android Phones - Rooted = Click to see all available features for rooted Android.

Ho

Question 4

How to renew my subscription?

Accepted Answer

SPYERA offers a quick and easy way to renew an existing subscription. Renewal can be done inside the Billing System.

What is a renewal?

Renewal is when you have an existing subscription, e.g. a 3-month license, and, when you renew it, you get another three months added to your subscription. Renewals can be performed inside the “Billing System”.

How to renew a SPYERA account?

Log in to the "Billing System" and click SPYERA Accounts.
Click the "Renew" button. If the account expired already there will not be a "Renew" button. Contact us on Live Chat in such cases.
Complete payment form to renew your account.

How to renew multiple SPYERA accounts?

Log in to the "Billing System" and click SPYERA accounts.
All your SPYERA accounts will be listed.
Click the "View" button next to the account you want to renew it.
Account details will be listed. Click the "Renew" button. If the account expired already there will not be a "Renew" button. Contact us on Live Chat in such cases.

Once you complete the payment successfully, your account should be renewed shortly.

See the screenshots below How to renew a SPYERA account

How to renew a SPYERA account

![How to renew expired account](h

Question 5

What devices are supported?

Accepted Answer

We appreciate your interest in our products; you've come to the right place for the best monitoring software on the market!

We've made it VERY easy for you to immediately find out exactly what devices are supported and also technical requirements such as Jailbreak, Root.

|| There is nothing related to the device brand and model number. All are about Operating System, OS versions…

The ONLY official supported OS version can be found at https://spyera.com/compatibility/

SPYERA works in all countries and on all networks.

Question 6

Why I cannot login to my SPYERA account?

Accepted Answer

We have listed below the possible reasons and solutions for login problem on SPYERA web account.

ERROR 1 - Sorry, these login details are not correct.

You might have changed your login details and forget it. If you are not sure about your login details please reset your password by clicking "forgot password". You will get a new password to your registered email address. Please also check your junk/spam folders if you cannot see your new password in your inbox.

You need to know your username to reset your password. If you get an error Invalid Username during the password reset it means you also forget your username. In this case, you need to contact us and provide the details below to reset all your login credentials.

The Email address that you used during the order
Your Activation Code/License Key
ERROR 2 - Automatically logged out just after successful logging in.

SPYERA Web Account require the use of cookies for better performance and functionality. This error happening because cookies settings are wrong on the web browser you are using. You must enable cookies on your web browser settings. You need to check the settings below for enabling cookies.

Alternatively, you can try to use a different browser. Supported browsers are Chrome, Firefox, Opera, and Safari.

||| Internet Explorer is not supported!

How to Enable Cookies?

** SAFARI WEB BROWSER ON MAC ** Please click Safari -> Preferences and click Privacy. In the Privacy section select Always All

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