Question 1

How do I install SPYERA?

Accepted Answer

Installation is made directly to the target device (the device you wish to spy on). You don't install anything to your own device at all.

You need to have the target device physically in your hand for about 5 minutes.

||| Remote installation is not possible!

Installation is simple. You simply open up a web page on the target device and enter your code to download.

We provide step by step user-manual with screenshots for every step. You will receive user-manual, download URL, username, password and Activation Code after purchase.

To give you the idea about installation, this is a quick 5 steps of installing. Please note that the actual guide is very detailed and has screenshots for all steps.

Here is the step by step basic guide about installation.

|| Please note that detailed guide with screenshots is available in your web account after purchase. To access detailed guide login to your web account and click the HELP section.

After a successful purchase, you will receive a welcome email. Your welcome email contains your login credential and web account login URL.
Login to your web account.
Click HELP section on the left upper. If you are using a mobile phone or small screen devices there will be menu toggle. Click the toggle and menu will dropdown. On the menu click HELP section. See this screenshot

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Question 2

What is jailbreak and how to do it?

Accepted Answer

Jailbreaking is a process used on iPhone and iPad devices which allow users to download additional applications, extensions, and themes that are unavailable through the official Apple-controlled App Store. A jailbroken iPhone & iPad can still use the App Store, iTunes, and other normal functions such as making telephone calls.

Jailbreaking will automatically add the application called "Cydia" to your iPhone & iPad, which will be used to install SPYERA. Both the Cydia icon and the SPYERA icon may be hidden at the end of the installation process if desired.

||| Jailbreaking is required on all iPhone and iPad models in order to install SPYERA.

Jailbreaking tools are FREE and vary depending on iOS and iPhone model. First, you will want to know the iPhone's iOS version. This information can be found by selecting Settings -> General -> About. The iPhone's iOS can be found next to "Version".

|| Jailbreaking and Unlocking are two very different things. Unlocking is not required either for jailbreaking or for installing SPYERA.

How to Jailbreak

We have some Jailbreaking tutorials on our website at this link : https://spyera.com/category/jailbreaking-tutorials/ You can also search online for numerous sites with tutorials that can assist you with the jailbreak process. Jailbreaking tools are FREE, you don't need to pay anything. If you see any website asking money for the Jailbreaking tool, it might be fake!

Is Jailbreaking Legal?

Yes. Both jailbreaking and unlocking (di

Question 3

What is root and how to do it?

Accepted Answer

Rooting is the process of allowing users of smartphones, tablets and other devices running the Android mobile operating system to attain privileged control (known as root access) over various Android subsystems.

Rooting is often performed to overcome limitations that carriers and hardware manufacturers put on some devices. Thus, rooting gives the ability (or permission) to alter or replace system applications and settings, run specialized applications ("apps") that require administrator-level permissions, or perform other operations that are otherwise inaccessible to a normal Android user.

Do I need rooting the target device for using SPYERA?

|| No, the root is NOT required!

SPYERA can be installed on any Android device running on a compatible OS version. Please check the compatibility page for supported OS versions. We recommend rooted devices as some features will not work on non-rooted phones.

What features are available for Non-Rooted Devices?

Please follow the method below to find features that need root permission

Go to spyera.com/features All features will be listed by default.
On this page, all available features will be listed by default.
Explore features by clicking on a platform

In the platform menu, you will see two options for Android devices.

Android Phones = Click to see all available features for non-rooted Android.
Android Phones - Rooted = Click to see all available features for rooted Android.

H

Question 4

Why did the target device stop sending logs?

Accepted Answer

This is a very complex service! A lot of hardware and software involves. Our server, target device, target user's network, user usage behaviors, GPS satellite, and other conditions…

If you cannot get new logs to your web account for a short time please do not be alarmed. Sometimes it is normal to get logs longer than usual. It might be a temporary issue.

If you cannot see new logs for a short time, follow this:

Log in to your web account and look at your dashboard.
In the Device Info area at the top, the Client Status will show "Connected" or "Disconnected"/ "Synced: (e.g. 10 hours ago)"
Under this, it states the last time the device synced to the server.

Assuming the software is still installed, if the client status shows disconnected you can force a reconnect as easily as clicking the "Click to Connect" button seen here.

| We recommend you to wait at least 24 hours. The most accounts in similar conditions start to upload logs again within 24 hours.

During this time, we ask that customers simply remain patient and routinely check their web account for any new data. Once new data has been uploaded to the web account you can assume the issue has been resolved.

If you cannot see the new logs for longer than 24 hours and there is not a "ReSync" button or the last connection time is longer than 24 hours follow the step below:

NO NEW LOGS FOR MORE THAN 24 HOURS There are several reasons for stop getting logs into your web account.

Target device may

Question 5

What devices are supported?

Accepted Answer

We appreciate your interest in our products; you've come to the right place for the best monitoring software on the market!

We've made it VERY easy for you to immediately find out exactly what devices are supported and also technical requirements such as Jailbreak, Root.

|| There is nothing related to the device brand and model number. All are about Operating System, OS versions…

The ONLY official supported OS version can be found at https://spyera.com/compatibility/

SPYERA works in all countries and on all networks.

Question 6

How to renew my subscription?

Accepted Answer

SPYERA offers a quick and easy way to renew an existing subscription. Renewal can be done inside the Billing System.

What is a renewal?

Renewal is when you have an existing subscription, e.g. a 3-month license, and, when you renew it, you get another three months added to your subscription. Renewals can be performed inside the “Billing System”.

How to renew a SPYERA account?

Log in to the "Billing System" and click SPYERA Accounts.
Click the "Pay" button. If the account expired already there will not be a "Pay" button. Contact us on Live Chat in such cases.
Complete payment form to renew your account.

How to renew multiple SPYERA accounts?

Log in to the "Billing System" and click SPYERA accounts.
All your SPYERA accounts will be listed.
Click the "View" button next to the account you want to renew it.
Account details will be listed. Click the "Pay" button. If the account expired already there will not be a "Pay" button. Contact us on Live Chat in such cases.

Once you complete the payment successfully, your account should be renewed shortly.

See the screenshots below How to renew a SPYERA account

How to renew a SPYERA account

||| Account expired and not renewed withi

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