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Questions related to after sales.
Why I cannot login to my SPYERA account?
We have listed below the possible reasons and solutions for login problem on SPYERA web account. ERROR 1 - Sorry, these login details are not correct. You might have changed your login details and forget it. If you are not sure about your login details please reset your password by clicking "forgot password". You will get a new password to your registered email address. Please also check your junk/spam folders if you cannot see your new password in your inbox. You need to know your user
Why don't I get all features?
Features very depend on target device OS version, model number, your settings, and the device configuration. In this article, we are listing the possible reason for each platform. Android Devices WhatsApp: You need to enable Large keyboard text (or Magnify keyboard text on some device) Go to Settings -> Advanced settings -> Accessibility, scroll down to Services and make sure Large keyboard text (or Magnify keyboard text) is enabled. For Android OS 9, go to Settings -> Accessibility ->
Why did the target device stop sending logs?
This is a very complicated service! A lot of hardware and software involves. Our server, target device, target user's network, user usage behaviors, GPS satellite, and other conditions... If you cannot get new logs to your web account for a short period of time please do not be alarmed. Sometimes it is totally normal to get logs longer than usual. It might be a temporary issue. If you cannot see new logs for the short period of time, follow this: Log in to your web account and look at your
What is A - B - C modes running on Android?
SPYERA can ben installed on rooted and also not-rooted devices. However, we recommend rooted as some features will not work on not-rooted phones. Unrooted Android phones will run in A mode. A rooted phone may also run in A or B mode if permissions were either not granted during the installation, or if full permissions could not be acquired. Unfortunately, not all phones can support full permissions. Before installing SPYERA on to a r
Empty or missing ambient records
Unfortunately, sometimes the recording may fail if the target device microphone cannot be accessed during the full duration of the ambient recording. When you start a recording remotely, the target device should be in idle, which means it should not be in use. If the user is playing a game, or chatting or doing anything with the phone at that time, the recording will not start. This causes missing ambient record. During the duration of the recording if user attempt to use the phone SP
Empty or missing phone call records
Once a call start, SPYERA checks the following before start recording The phone's system status (Should not be in use) The battery level (must be over 5%) Empty memory space (must have over 10 MB) If all checks are OK the recording feature will be activated and phone calls will be recorded. This process takes 3-5 seconds. If the call is less than 3-5 seconds it will not be recorded at all. If the checks are not OK, SPYERA will not try to record the phone call. As a result, you may have s
How to disable cross-site tracking?
You may get cross-site tracking error when you try to login to SPYERA web account from a Mac or an iPhone / iPad. You need to disable "Prevent cross-site tracking" option in Safari on your Mac or iOS devices. Here’s how: For Mac Launch Safari on your Mac Go to Safari > Preferences from the menu bar Click the Privacy tab Check Prevent cross-site tracking For Mac(https://storage.crisp.chat/users/helpdesk/website/8bc012dc-86d2-4c27-ada1-da0a992e9ac5/07dd578e-757a-4a6b-8638-d4697b
Is SPYERA blocked in your country?
Your internet network provider or your government may have blocked SPYERA to successfully log in. You can simply bypass this block by following 5 simple steps below Open ZenMate.com. A button appears on the screen containing the message Add ZenMate for Free. Click it to install it. A New pop box will open to Add it to Google chrome. It will automatically add this extension to your chrome browser. After successful installation, an icon will be displayed next to the address bar.
How to find supported apps versions?
SPYERA captures a variety of the most popular IM chats. Supported apps may differ between platforms. If the software is working and you do not get logs for some apps such as WhatsApp or Facebook Messenger, then it is more likely that the target device updated those apps to the latest versions and SPYERA is not supporting them yet. To check whether SPYERA supports those versions or not; Firstly you need to update the installed app list and version info as it might be showing the old details.
How can I play recorded calls and ambient files?
SPYERA allows you to record calls from the target device as well as perform ambient recordings. All of your recording files can be downloaded from your web account to your computer for later listening. These files are then captured and uploaded to your web account for you to download. To download the recording files to your desktop or mobile device log in to your web account. For ambient recordings, click Data > Ambient and then click the Download button next to the recording you wish to do