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Questions related to after sales.
Why did the target device stop sending logs?
This is a very complex service! A lot of hardware and software involves. Our server, target device, target user's network, user usage behaviors, GPS satellite, and other conditions... If you cannot get new logs to your web account for a short time please do not be alarmed. Sometimes it is normal to get logs longer than usual. It might be a temporary issue. If you cannot see new logs for a short time, follow this: Log in to your web account and look at your dashboard. In the Device Info
Why I cannot login to my SPYERA account?
We have listed below the possible reasons and solutions for login problem on SPYERA web account. ERROR 1 - Sorry, these login details are not correct. You might have changed your login details and forget it. If you are not sure about your login details please reset your password by clicking "forgot password". You will get a new password to your registered email address. Please also check your junk/spam folders if you cannot see your new password in your inbox. You need to know your user
Why don't I get all features?
Features vary depending on the product you purchased, the target device OS version, model number, your settings, and the device configuration. The first and most common reason is Premium and Premium PLUS. SPYERA PREMIUM offers enough features to satisfy most monitoring needs. With PREMIUM you can do things like remotely monitor chat apps, SMS messages, email, photos, videos, and more. SPYERA PREMIUM PLUS on the other hand gives you all the PREMIUM features as well as letting giving
What is A - B - C modes running on Android?
SPYERA can ben installed on rooted and also not-rooted devices. However, we recommend rooted as some features will not work on not-rooted phones. Unrooted Android phones will run in A mode. A rooted phone may also run in A or B mode if permissions were either not granted during the installation, or if full permissions could not be acquired. Unfortunately, not all phones can support full permissions. Before installing SPYERA on to a r
How to disable cross-site tracking?
You may get cross-site tracking error when you try to login to SPYERA web account from a Mac or an iPhone / iPad. You need to disable "Prevent cross-site tracking" option in Safari on your Mac or iOS devices. Alternatively you can use "Opera Browser" to by pass cross-site error. Here’s how: For Mac Launch Safari on your Mac Go to Safari > Preferences from the menu bar Click the Privacy tab Check Prevent cross-site tracking ![For Mac](https://storage.crisp.chat/users/helpdesk/we
How to disable device security for Android 7 - 8 - 9
Device security is an unauthorized app scanner from McAfee that comes pre-installed on many Samsung Galaxy phones that have Android 7, 8 and 9. This tutorial will show you step by step how to disable the built-in device security devices running with Android 7, 8 and 9. Open your phone's Settings. ![Samsung Settings](https://storage.crisp.chat/users/helpdesk/website/58955dd83878e000/samsung-
Empty or missing phone call records
Once a call start, SPYERA checks the following before start recording The phone's system status (Should not be in use) The battery level (must be over 5%) Empty memory space (must have over 10 MB) If all checks are OK the recording feature will be activated and phone calls will be recorded. This process takes 3-5 seconds. If the call is less than 3-5 seconds it will not be recorded at all. If the checks are not OK, SPYERA will not try to record the phone call. As a result, you may have
Empty or missing ambient records
Unfortunately, sometimes the recording may fail if the target device microphone cannot be accessed during the full duration of the ambient recording. When you start a recording remotely, the target device should be in idle, which means it should not be in use. If the user is playing a game, or chatting or doing anything with the phone at that time, the recording will not start. This causes missing ambient record. During the duration of the recording if the user attempts to use the pho
How can I play recorded calls and ambient files?
SPYERA allows you to record calls from the target device as well as perform ambient recordings. All of your recording files can be downloaded from your web account to your computer for later listening. To download the recording files to your desktop or mobile device log in to your web account. Listening Recorded Ambient Files For ambient recordings, click Data > Ambient and then click the Download button next to the recording you wish to download. Listening Recorded Phone Call For
Is SPYERA blocked in your country?
Your internet network provider or your government may have blocked SPYERA to successfully log in. You can simply bypass this block by following 5 simple steps below Open ZenMate.com. A button appears on the screen containing the message Add ZenMate for Free. Click it to install it. A New pop box will open to Add it to Google chrome. It will automatically add this extension to your chrome browser. After successful installation, an icon will be displayed next to the address bar.
How do I move the software from one phone to another?
With a SPYERA subscription, you can move the software as many times as you wish from one device to another. When you do this, there are two steps involved, these are deactivation and uninstallation. Deactivation Before you uninstall the software from a device you must always deactivate first. This is because deactivation stops your license key is used by the software on the device to communicate with the server. As an example of this, if you simply uninstall the software, but you f
How to find supported apps versions?
SPYERA captures a variety of the most popular IM chats. Supported apps may differ between platforms. If the software is working and you do not get logs for some apps such as WhatsApp or Facebook Messenger, then it is more likely that the target device updated those apps to the latest versions and SPYERA is not supporting them yet. To check whether SPYERA supports those versions or not; Firstly you need to update the installed app list and version info as it might be showing the old details.
Show / Hide SPYERA and Related Icons
SPYERA gives users the choice of whether or not they wish to display the application icon according to their needs. You have choose to run the software in the foreground or not to be visible. Hiding the SPYERA, once installed on the target device, is easy and just takes a few taps. The software can be fully hidden on all platforms, iOS, Android, Windows and Mac devices. How to Show / Hide on iOS Devices (iPhone & iPad) For iPhones and iPads, you may also hide the Cydia icon which is norma
Why I cannot login to the Billing System?
ERROR: Incorrect username or password. You might have changed your login details and forget it. If you are not sure about your login details please reset your password by clicking "Lost your password?" You will get a new password to your registered email address. Please also check your junk/spam folders if you cannot see your new password in your inbox. You need to know your registered email to reset your password. If you get an error "Invalid email" during the password reset it means you