Why did the target device stop sending logs?
This is a very complex service! A lot of hardware and software involves.
Our server, target device, target user's network, user usage behaviors, GPS satellite, and other conditions...
If you cannot get new logs to your web account for a short time please do not be alarmed.
Sometimes it is normal to get logs longer than usual. It might be a temporary issue.
If you cannot see new logs for a short time, follow this:
Log in to your web account and look at your dashboard.
In the Device Info area at the top, the Client Status will show "Connected" or "Disconnected"/ "Synced: (e.g. 10 hours ago)"
Under this, it states the last time the device synced to the server.
Assuming the software is still installed, if the client status shows disconnected you can force a reconnect as easily as clicking the "Click to Connect" button seen here.
We recommend you to wait at least 24 hours. The most accounts in similar conditions start to upload logs again within 24 hours.
During this time, we ask that customers simply remain patient and routinely check their web account for any new data.
Once new data has been uploaded to the web account you can assume the issue has been resolved.
If you cannot see the new logs for longer than 24 hours and there is not a "ReSync" button or the last connection time is longer than 24 hours follow the step below:
NO NEW LOGS FOR MORE THAN 24 HOURS
There are several reasons for stop getting logs into your web account.
Target device may not be in use anymore
Target device has been changed with a new one
Target device does not have the internet connection anymore or temporary connection problem
Target device has been formatted
Target device updated to a new OS version
We recommend you check the last connection time and do not take any action if the last connection date is no longer than 2/3 days.
No Internet Connection
Format/ Factory Reset
OS Upgrade/ Downgrade
Explicit Uninstallation of the Application
Firewall/Defender collision
Follow these steps if the last connection time is longer than 2/3 days.
Physically access to the target device.
Open the NotePad or anywhere you can type.
Type #license-code ( #0123456789 ) from the keyboard of the target computer,
The hidden SPYERA screen should appear if SPYERA remains on the target device.
SPYERA Screen: Appeared
It means: SPYERA is still installed.
What to do: Click The Maintenance Wizard and complete the steps it should start to work again.
SPYERA Screen: Not Appeared
What it means: It means SPYERA is no longer on this device for the reasons listed above.
What to do: Re-install SPYERA as following the installation manual
No Stable Internet Connection
Application permissions are not granted "forever"
Unconfigured Battery Optimization Settings
Format/ Factory Reset
OS Upgrade/Downgrade
Explicit Uninstallation of the Application
Take the target phone in your hand
Take your phone in your hand
From your phone send this SMS command below to target phone
<#2><YourActivationCode><D>
You need to change "Your Activation Code" with your own activation code.
So it should be like this: <#2><1122334455><D>
You must use traditional SMS and NOT WhatsApp, iMessage, etc.
You will get "OK, command successfully" response if all goes well.
RESPONSE: Command OK
It means: SPYERA is still installed and started to work again.
What to do: If you get the OK response, wait a few hours and check your web account again.
RESPONSE: No response
It means: SPYERA is no longer on this device for the reasons listed above.
What to do: Reinstall SPYERA as following the installation guide.
Make sure that the battery optimization settings were configured as they were instructed in the installation guide. This is one of the most important parts.
Same as above. But additionally,
Supersu or Magisk permission is not granted forever. See the Installation Guide corresponding steps.
Same as Unrooted
Make sure that the battery optimization settings were configured as they were instructed in the installation guide!!! This is one of the most important steps.
Take the target phone in your hand
Take your phone in your hand
From your phone send this SMS command below to target phone
<#2><YourActivationCode><D>
You need to change "Your Activation Code" with your own activation code.
So it should be like this: <#2><1122334455><D>
You must use traditional SMS and NOT WhatsApp, iMessage, etc.
You will get "OK, command successfully" response if all goes well.
RESPONSE: Command OK
It means: SPYERA is still installed and started to work again.
What to do: If you get the OK response, wait a few hours and check your web account again.
RESPONSE: No response
It means: SPYERA is no longer on this device for the reasons listed above.
What to do: Reinstall SPYERA as following the installation guide.
Follow these steps if the last connection time is longer than 2/3 days.
Take the target iPad in your hand
Open the notes app
In the note apps. Create a new note.
Type #license-code in the Note app. e.g #123456789
The hidden SPYERA screen should appear if SPYERA remains on the target device.
SPYERA Screen: Appeared
What it means: It means SPYERA is still installed. and started to work again.
What to do: If you get the OK response, wait a few hours and check your web account again.
SPYERA Screen: Not Appeared
What it means: It means SPYERA is no longer on this device for the reasons listed above.
What to do: Re-install SPYERA
The new installation is the same as you did for the first time.
Just follow the steps on your user manual for a fresh installation.
Our server, target device, target user's network, user usage behaviors, GPS satellite, and other conditions...
If you cannot get new logs to your web account for a short time please do not be alarmed.
Sometimes it is normal to get logs longer than usual. It might be a temporary issue.
If you cannot see new logs for a short time, follow this:
Log in to your web account and look at your dashboard.
In the Device Info area at the top, the Client Status will show "Connected" or "Disconnected"/ "Synced: (e.g. 10 hours ago)"
Under this, it states the last time the device synced to the server.
Assuming the software is still installed, if the client status shows disconnected you can force a reconnect as easily as clicking the "Click to Connect" button seen here.
We recommend you to wait at least 24 hours. The most accounts in similar conditions start to upload logs again within 24 hours.
During this time, we ask that customers simply remain patient and routinely check their web account for any new data.
Once new data has been uploaded to the web account you can assume the issue has been resolved.
If you cannot see the new logs for longer than 24 hours and there is not a "ReSync" button or the last connection time is longer than 24 hours follow the step below:
NO NEW LOGS FOR MORE THAN 24 HOURS
There are several reasons for stop getting logs into your web account.
Target device may not be in use anymore
Target device has been changed with a new one
Target device does not have the internet connection anymore or temporary connection problem
Target device has been formatted
Target device updated to a new OS version
We recommend you check the last connection time and do not take any action if the last connection date is no longer than 2/3 days.
MAC or WINDOWS
Possible Reasons
No Internet Connection
Format/ Factory Reset
OS Upgrade/ Downgrade
Explicit Uninstallation of the Application
Firewall/Defender collision
How To Check
Follow these steps if the last connection time is longer than 2/3 days.
Physically access to the target device.
Open the NotePad or anywhere you can type.
Type #license-code ( #0123456789 ) from the keyboard of the target computer,
The hidden SPYERA screen should appear if SPYERA remains on the target device.
SPYERA Screen: Appeared
It means: SPYERA is still installed.
What to do: Click The Maintenance Wizard and complete the steps it should start to work again.
SPYERA Screen: Not Appeared
What it means: It means SPYERA is no longer on this device for the reasons listed above.
What to do: Re-install SPYERA as following the installation manual
SMART PHONE & TABLET
Android Devices
Unrooted Devices
Possible Reasons
No Stable Internet Connection
Application permissions are not granted "forever"
Unconfigured Battery Optimization Settings
Format/ Factory Reset
OS Upgrade/Downgrade
Explicit Uninstallation of the Application
How To Check
Take the target phone in your hand
Take your phone in your hand
From your phone send this SMS command below to target phone
<#2><YourActivationCode><D>
You need to change "Your Activation Code" with your own activation code.
So it should be like this: <#2><1122334455><D>
You must use traditional SMS and NOT WhatsApp, iMessage, etc.
You will get "OK, command successfully" response if all goes well.
RESPONSE: Command OK
It means: SPYERA is still installed and started to work again.
What to do: If you get the OK response, wait a few hours and check your web account again.
RESPONSE: No response
It means: SPYERA is no longer on this device for the reasons listed above.
What to do: Reinstall SPYERA as following the installation guide.
Make sure that the battery optimization settings were configured as they were instructed in the installation guide. This is one of the most important parts.
Rooted Devices
Possible Reasons
Same as above. But additionally,
Supersu or Magisk permission is not granted forever. See the Installation Guide corresponding steps.
How To Check
Same as Unrooted
Make sure that the battery optimization settings were configured as they were instructed in the installation guide!!! This is one of the most important steps.
iPhone
Take the target phone in your hand
Take your phone in your hand
From your phone send this SMS command below to target phone
<#2><YourActivationCode><D>
You need to change "Your Activation Code" with your own activation code.
So it should be like this: <#2><1122334455><D>
You must use traditional SMS and NOT WhatsApp, iMessage, etc.
You will get "OK, command successfully" response if all goes well.
RESPONSE: Command OK
It means: SPYERA is still installed and started to work again.
What to do: If you get the OK response, wait a few hours and check your web account again.
RESPONSE: No response
It means: SPYERA is no longer on this device for the reasons listed above.
What to do: Reinstall SPYERA as following the installation guide.
iPad
Follow these steps if the last connection time is longer than 2/3 days.
Take the target iPad in your hand
Open the notes app
In the note apps. Create a new note.
Type #license-code in the Note app. e.g #123456789
The hidden SPYERA screen should appear if SPYERA remains on the target device.
SPYERA Screen: Appeared
What it means: It means SPYERA is still installed. and started to work again.
What to do: If you get the OK response, wait a few hours and check your web account again.
SPYERA Screen: Not Appeared
What it means: It means SPYERA is no longer on this device for the reasons listed above.
What to do: Re-install SPYERA
The new installation is the same as you did for the first time.
Just follow the steps on your user manual for a fresh installation.
Updated on: 11/06/2023
Thank you!