Articles on: After-Sales

Why I cannot login to my SPYERA account?

We have listed below the possible reasons and solutions for login problem on SPYERA web account.

ERROR 1 - Sorry, these login details are not correct.

You might have changed your login details and forget it.
If you are not sure about your login details please reset your password by clicking "forgot password".
You will get a new password to your registered email address.
Please also check your junk/spam folders if you cannot see your new password in your inbox.

You need to know your username to reset your password. If you get an error Invalid Username during the password reset it means you also forget your username. In this case, you need to contact us and provide the details below to reset all your login credentials.

- The Email address that you used during the order
- Your Activation Code/License Key

ERROR 2 - Automatically logged out just after successful logging in.

SPYERA Web Account require the use of cookies for better performance and functionality.
This error happening because cookies settings are wrong on the web browser you are using.
You must enable cookies on your web browser settings. You need to check the settings below for enabling cookies.

Alternatively, you can try to use a different browser. Supported browsers are Chrome, Firefox, Opera, and Safari.

Internet Explorer is not supported!

How to Enable Cookies?

Please click Safari -> Preferences and click Privacy.
In the Privacy section select Always Allow Cookies
See the screenshot below for SAFARI on MAC

Enable cookies for Safari browser on Mac

Select the "Settings" menu item and go to the Privacy section.
Select "Allow local data to be set (recommended)" and click Done.
See the screenshot below for these settings

Enable cookies for Chrome web browser

From your home screen, go to Settings > Safari.
Set Block Cookies to Always Allow.
See the screenshot below for Safari browser settings on iPhone / iPad


Open the Browser. Go to Menu > Settings > Privacy & security.
Or, go to Menu > More > Settings and find "Privacy settings."
Make sure Accept Cookies is checked or switched On.
See the screenshot below for these settings.

Enable cookies on Android web browser

We hope this will solve your login problem.

If you are still having a login problem, please provide details about your problem. A screenshot will be very helpful for us to understand the problem.

Updated on: 30/10/2022

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