Articles on: After-Sales

Why don't I get all features?

Features vary depending on the product you purchased, the target device OS version, model number, your settings, and the device configuration.

We are listing below possible reasons and solutions for each platform.
Please always make sure that the plan you purchased and your target device is compatible with the feature that you want to get.

Android Devices

WhatsApp and Key logs: You need to enable Large keyboard text (or Magnify keyboard text on some device) Go to Settings -> Advanced settings -> Accessibility, scroll down to Services and make sure Large keyboard text (or Magnify keyboard text) is enabled.

For Android OS 9-10-11
Settings -> Accessibility -> Installed services and make sure Large keyboard text (or Magnify keyboard text) is enabled.

For Android OS 12
Settings-> Accessibility -> Installed Apps-> Your Phone Companion
Enable the option where says “Off”
Keep “Your Phone Companion shortcut” option disabled.

Other Missing Features: SPYERA can ben installed on rooted and also not-rooted phones.
However, we recommend rooted as some features will not work on not-rooted phones.

If you are running SPYERA on non-rooted Android, this might be the reason why some features are not available.

Check this article for rooting What is root and how to do it?

If your device is rooted already but some features are missing then check this article about running mode : What is A - B - C modes running on Android?

iPhone / iPad

Very rarely customer reporting missing capture logs on some IM Chat Apps.

If the target user updates their Chat applications to the latest version which is not supported yet then that could be the reason why it stopped capturing data.

We are working hard to make the latest version compatible and push a remote update as regularly as possible. ​


No missing features reported by customers yet for this platform.


The only missing features rarely reported by customers are URL history and Web Email Tracking.
This is happening when you don't complete all the necessary steps for installing the ​Chrome extension.

On Windows, only the Chrome browser requires an extension to be manually installed. This cannot be done through the Chrome Web Store, it requires downloading and installing the extension manually.

Without Chrome extensions visited website history and web email tracking may not work.

Please check your HELP section Windows installation guide for Chrome extensions.

Updated on: 27/03/2022

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