Articles on: After-Sales

Why don't I get all features?

Features vary depending on the product you purchased, the target device OS version, the model number, settings, and the device configuration.

We've included below possible reasons and solutions for each platform for you to look at.

Please always ensure that the plan you purchased and your target device is compatible with the feature you want to get.

Android Devices

The features listed below require additional configuration on Android devices.
Configuration may vary depending on your devices. The installation user manual has step-by-step instructions depending on the device selected.

App Screenshots
FB Messenger
Google Messages
Call Recording
VoIP Call Recording
Browsing Activity

Please complete the Enable Accessibility settings during the installation.

VoIP Call Recording

Please make sure to complete Notifications settings during the installation.

App Screenshots

Steps for Configure App Screenshots must be completed to get app screenshots to work. Follow the steps in your user manual.

Other Missing Features

SPYERA can be installed on rooted and not-rooted phones.
If you are running SPYERA on non-rooted Android, this might be the reason why some features are not available.

Check this article for rooting What is root and how to do it?

If your device is rooted already, but some features are missing, then check this article about running mode : What is A - B - C modes running on Android?

iPhone / iPad

Very rarely customers report missing capture logs on some IM Chat Apps.

If the target user updates their Chat applications to the latest version, which is not supported yet, then that could be why it stopped capturing data.

We are working hard to make the latest version compatible and push a remote update as regularly as possible. ​


No missing features have been reported by customers yet for this platform.


No missing features have been reported by customers yet for this platform.

Updated on: 09/11/2023

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