Features vary depending on the product you purchased, the target device OS version, model number, your settings, and the device configuration.

The first and most common reason is Premium and Premium PLUS.

SPYERA PREMIUM offers enough features to satisfy most monitoring needs.
With PREMIUM you can do things like remotely monitor chat apps, SMS messages, email, photos, videos, and more.

SPYERA PREMIUM PLUS on the other hand gives you all the PREMIUM features as well as letting giving you the ability to do some extremely powerful things unique to SPYERA

See the details on this article : Differences between PREMIUM and PREMIUM PLUS?

If you purchased PREMIUM but want to upgrade to PREMIUM PLUS, you can place upgrade order and we can remotely upgrade your version without re-installation.

See the details on this article : How to upgrade from Premium to Premium Plus?.

We are listing below the other possible reason and solution for each platform.

Android Devices

WhatsApp: You need to enable Large keyboard text (or Magnify keyboard text on some device) Go to Settings -> Advanced settings -> Accessibility, scroll down to Services and make sure Large keyboard text (or Magnify keyboard text) is enabled.

For Android OS 9, go to Settings -> Accessibility -> Installed services and make sure Large keyboard text (or Magnify keyboard text) is enabled.

Other Missing Features: SPYERA can ben installed on rooted and also not-rooted phones.
However, we recommend rooted as some features will not work on not-rooted phones.

If you are running SPYERA on non-rooted Android, this might be the reason why some features are not available.

Check this article for rooting What is root and how to do it?

If your device is rooted already but some features are missing then check this article about running mode : What is A - B - C modes running on Android?

iPhone / iPad
Very rarely customer reporting missing capture logs on some IM Chat Apps.

If the target user updates their Chat applications to the latest version which is not supported yet then that could be the reason why it stopped capturing data.

We are working hard to make the latest version compatible and push a remote update as regularly as possible. ​

Mac
No missing features reported by customers yet for this platform.

Windows
The only missing features rarely reported by customers are URL history and Web Email Tracking.
This is happening when you don't complete all the necessary steps for installing the ​Chrome extension.

On Windows, only the Chrome browser requires an extension to be manually installed. This cannot be done through the Chrome Web Store, it requires downloading and installing the extension manually.

Without Chrome extensions visited website history and web email tracking may not work.

Please check your HELP section Windows installation guide for Chrome extensions.
Was this article helpful?
Cancel
Thank you!