When it comes to the call recording every Android device has possible inputs to use to record the calls.
This means that the software has different methods of recording a call and uploading it for you.

Each input source is unique so the call recording quality will differ between each one. Because each Android device is also unique what input source works for one device to allow for proper call recording (both sides) may not work on another Android device.

An audio source must be chosen for Call Recording to work. You can try any method available, but not all methods work equally on all devices. If you are having problems recording both sides of the conversation, try a different method.

Try changing the recording source and see which will work for you the best. To change it follow these steps:

Click Call Recording on the left side
Click Tools on upper right side
Click Set Audio Recording Source
Click Sync Now to send changes to the Target phone.

Allow up to 1 hour for changes to take effect.

Essentially you simply have to try each of the input sources for recording on your respective target device and see which one gives you the best results.

Please understand though that not every Android device can record both sides of the conversation and some may not even record anything at all (just silence) so it really is just trial and error but us adding the option for you to now independently choose the input source to use for recording great increases the chances of a successful call recording instead of in the past where we only used one input source as standard meaning calls were often not recorded meaning nothing was then uploaded.
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