• Why did the target device stop sending logs?

  If you cannot get new logs to your web account for a short time, please do not be alarmed. Sometimes, it is expected to get logs longer than usual. It might be a temporary issue. If you cannot see new logs for a short time, follow this: Log in to your web account and look at your dashboard. In the Device Info area at the top, the Client Status will show "Connected" or "Disconnected"/ "Synced: (e.g., 10 hours ago)." Under this, it states the last time the device synced to the server.Popular

• How to disable device security for Android 7 - 8 - 9

  Device security is an unauthorized app scanner from McAfee that comes pre-installed on many Samsung Galaxy phones that have Android 7, 8 and 9. This tutorial will show you step by step how to disable the built-in device security devices running with Android 7, 8 and 9. Open your phone's Settings. Samsung Settings (https://storage.crisp.chat/users/helpdesk/website/58955dd83878e000/samsung-Some readers

• Why don't I get all features?

  Features vary depending on the product you purchased, the target device OS version, the model number, settings, and the device configuration. We've included below possible reasons and solutions for each platform for you to look at. Android Devices The features listed below require additional configuration on Android devices. Configuration may vary depending oFew readers

• Why I cannot login to my SPYERA account?

  We've shared below the possible reasons and solutions for the SPYERA web account login problem for you to consider. * ERROR 1 - Sorry, these login details are not correct. You might have changed your login details and forget it. If you are unsure about your login credentials, you can reset your password and have your username sent to your registered email. Forget Password? On the login screen, click "Forget Password?" Enter your username and click the Submit button. You will getFew readers

• How to disable cross-site tracking?

  You may get a cross-site tracking error when you try to log in to the SPYERA web account from a Mac or an iPhone / iPad, especially if you are in incognito mode. It would be best if you disabled Safari's "Prevent cross-site tracking" option on your Mac or iOS devices. Alternatively, you can use "Opera Browser" to bypass cross-site error. Just so you know, this issue is not related to SPYERA itself. It is a "browser version" based problem. Just so you know, you may need to try another browser oFew readers

• Why am I unable to log in to my account?

  After a successful payment, customers get two separate accounts. The first one allows you to manage your payments, subscriptions, and payment methods. This is called the "Billing System." The second one is for downloading SPYERA, installing, activating, accessing the user manual, and monitoring SPYERA logs. This is called "SPYERA Web account" If you have a login problem with your Billing System, please click here.Few readers

• What is A - B - C modes running on Android?

  SPYERA can ben installed on rooted and also not-rooted devices. However, we recommend rooted as some features will not work on not-rooted phones. Unrooted Android phones will run in A mode. A rooted phone may also run in A or B mode if permissions were either not granted during the installation, or if full permissions could not be acquired. Unfortunately, not all phones can support full permissions. Before installing SPYERA on to a rFew readers

• Empty or missing phone call records

  Once a call start, SPYERA checks the following before start recording The phone's system status (Should not be in use) The battery level (must be over 5%) Empty memory space (must have over 10 MB) If all checks are OK the recording feature will be activated and phone calls will be recorded. This process takes 3-5 seconds. If the call is less than 3-5 seconds it will not be recorded at all. If the checks are not OK, SPYERA will not try to record the phone call. As a result, you may haveFew readers

• Show / Hide SPYERA and Related Icons

  SPYERA gives users the choice of whether or not they wish to display the application icon according to their needs. You have choose to run the software in the foreground or not to be visible. Hiding the SPYERA, once installed on the target device, is easy and just takes a few taps. The software can be fully hidden on all platforms, iOS, Android, Windows and Mac devices. How to Show / Hide on iOS Devices (iPhone & iPad) For iPhones and iPads, you may also hide the Cydia icon which is normaFew readers

• How can I play recorded calls and ambient files?

  SPYERA allows you to record calls from the target device as well as perform ambient recordings. All of your recording files can be downloaded from your web account to your computer for later listening. To download the recording files to your desktop or mobile device log in to your web account. Listening Recorded Ambient Files For ambient recordings, click Data Ambient and then click the Download button next to the recording you wish to download. Listening Recorded Phone Call ForFew readers

• Empty or missing ambient records

  Unfortunately, sometimes the recording may fail if the target device microphone cannot be accessed during the full duration of the ambient recording. When you start a recording remotely, the target device should be in idle, which means it should not be in use. If the user is playing a game, or chatting or doing anything with the phone at that time, the recording will not start. This causes missing ambient record. During the duration of the recording if the user attempts to use the phoFew readers

• How do I move the software from one phone to another?

  With a SPYERA subscription, you can move the software as many times as you wish from one device to another. When you do this, there are two steps involved, these are deactivation and uninstallation. Deactivation Before you uninstall the software from a device you must always deactivate first. This is because deactivation stops your license key is used by the software on the device to communicate with the server. As an example of this, if you simply uninstall the software, but you fFew readers

• Is SPYERA blocked in your country?

  Your internet network provider or your government may have blocked SPYERA to successfully log in. You can simply bypass this block by following 5 simple steps below Open ZenMate.com. A button appears​ on the screen containing the message Add ZenMate for Free. Click it to install it. A New pop box will open to Add it to Google chrome. It will automatically add this extension to your chrome browser. After successful installation, an icon will be displayed next to the address bar.Few readers

• How to find supported apps versions?

  SPYERA captures a variety of the most popular IM chats. Supported apps may differ between platforms. If the software is working and you do not get logs for some apps such as WhatsApp or Fac​ebook Messenger, then it is more likely that the target device updated those apps to the latest versions and SPYERA is not supporting them yet. To check whether SPYERA supports those versions or not; Firstly you need to update the installed app list and version info as it might be showing the old details.Few readers

• Why I cannot login to the Billing System?

  ERROR: Incorrect username or password. You might have changed your login details and forgotten them. If you are unsure about your login details, please reset your password by clicking "Lost your password?" You will get a new password to your registered email address. Please also check your junk/spam folders if you cannot see your new password in your inbox. Please be sure to know your registered email to reset your password. If you get an error "Invalid email" during the password reset, yoFew readers